FAQ
What is the process for registering an account?
The process is very simple – click ‘Create Account’, select your supplier’s name from the drop-down menu, enter your user name, your email address (that must contain the supplier’s domain name) and select a password. After submitting, you will receive an email that indicates your request is pending. Once your account is verified/approved by MD PSC staff, you will receive an email confirmation and can begin to upload offers on the site.
What if I don’t see my supplier’s name on the list?
Please contact supplier.liaison@maryland.gov and we’ll work with you to resolve this issue.
Can a supplier enroll more than one user account on this site?
Yes, but in order to maintain the integrity of the electric choice marketplace, each user must register with an email address that includes the supplier’s domain name. Failure to provide the domain name means you won’t be able to register and upload offers.
I’m having technical difficulties registering my user account – is there someone I can contact?
If you encounter any trouble, we’re here to help — please email supplier.liaison@maryland.gov
What happens if a registered account user no longer works for the supplier?
The supplier is responsible for notifying the PSC of any changes to its active registered users. At a supplier’s request, PSC staff can delete individual user accounts that are no longer valid. It is important that suppliers maintain at least one valid user account in order to retain current offers on the website.